Meridian Health
A patient portal and scheduling system built around careful data handling and a booking flow patients actually complete on the first try.
Meridian Health's booking flow was losing patients partway through — appointment scheduling asked for too much, too early, and the portal handled sensitive data without the careful structure that kind of information needs.
The challenge was a booking flow patients would actually finish, built on a foundation careful enough for real patient data.
UX Research
Understanding exactly where patients dropped out of the existing booking flow.
Web Applications
Building the patient portal as a custom, carefully-structured web application.
Scheduling Systems
Designing a booking flow around the fewest steps to a confirmed appointment.
From problem to product.
Discover
Traced exactly where patients dropped out of the existing booking flow.
Define
Scoped the rebuild around a shorter path to a confirmed appointment.
Design
Designed a booking flow patients could complete in a handful of steps.
Build
Built the patient portal with careful handling for sensitive health data.
Launch
Rolled the new portal out to patients alongside the existing scheduling system.
A booking flow patients actually finish.
The patient portal — redesigned around a shorter, clearer path to a confirmed appointment.
The booking flow's structure, abstracted — fewer steps between intent and a confirmed slot.
Built for what comes next.
A patient portal engineered around careful data handling from the first layer up.
Layer 01
Patient Portal Layer
The patient-facing booking and records experience — responsive, and built for clarity.
Layer 02
Scheduling Logic Layer
Appointment, provider and availability logic built around the redesigned flow.
Layer 03
Patient Data Layer
Sensitive patient data structured and access-controlled with care.
Layer 04
Hosting & Delivery Layer
Infrastructure built with the reliability a healthcare platform requires.
Technology Used
What was delivered.
Designed to work. Built to last.
A shorter, clearer booking flow changed how many patients actually completed scheduling — and a more careful data foundation gave the platform room to grow.
A closer look.
Patient portal, full viewBooking flow, detail crop
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